Cloudagent offers a cloud contact center for inbound, outbound and blended communications. Key features of the application include multi-channel ACD that covers voice, email, SMS, and social media, as well as IVR, an outbound dialer and quality monitoring tools for supervisors. The ACD comes with skill based routing and intelligent universal queue.
Cloudagent also offers a CTI (computer telephony integration) system with screen pops for complete contact information including context of the call and caller history. This can be integrated with your CRM and other 3rd party applications. Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents.
Below are some frequently asked questions for Cloudagent.
Cloudagent offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Please contact Cloudagent for a custom quote based on your needs.
Cloudagent offers the following features:
Cloudagent has the following typical customers:
Large Enterprises, Mid Size Business
Cloudagent supports the following languages:
Cloudagent has the following pricing plans:
We do not have any information about what devices Cloudagent supports
Cloudagent integrates with the following applications:
Freshdesk, Google Analytics, Impel, Microsoft Dynamics CRM, Mixpanel, Salesforce Sales Cloud, SugarCRM, Zendesk, Zoho CRM
Cloudagent offers the following support options: