Auvik is a cloud-based managed service provider (MSP) that helps to manage and deliver profitable network services. It’s network infrastructure RMM (remote monitoring and management) provides insight into client networks and automates complicated, time-consuming tasks. Auvik manages multiple networks in one dashboard so users can switch easily between clients for a smooth workflow.
Auvik’s main feature is the dashboard that displays a neat, geographic map of the client network with information on how the user’s clients are connected and their location. All clients visually presented on the map provide detailed status information to help users prepare for initial assessments and quotes. Each topology is also managed in real-time.
With Auvik, there is no need to manually login to each device when searching for an IP address. The network evidence feature enables users to simply type in the device name to automatically see where it has been seen across the network, reducing troubleshooting time. All previous data and work history is stored on Auvik's cloud, and provides users with detailed records useful for analysis, troubleshooting issues, and generating reports.
Auvik offers dynamic searches that enable users to quickly understand the basis of network problems. Users have the option to do a free text search, or to use smart filters and search by device name or type, vendor, network, interface as well as IP address. Auvik also lets users easily share network information, as well as configure different access levels.
Auvik is great for mapping out your networks. It's really nice to get an overall view of your networked devices and how they all connect to each other. And it's wonderful for troubleshooting outages and connection issues because you can see everything including the actual switch ports being used. But my absolute favorite part of Auvik is the discovery portion. You install the agent and it goes out and sees what networks it can see. And then it starts querying the devices with either the default credentials it has or the ones you put in yourself. And it starts building out your network. It shows you where everything is and guesses at the things, like unmanaged hubs, that it can't see. And then it finds new networks and asks if you want to scan those too and you have your main office and all the branches all in one beautiful picture with different lines indicating Layer2/Layer2/VPN/Wireless and I just find it so enjoyable.
It also is great for MSPs. The billing breakdown is very nice, and it's very easy for us to have access to all our clients but then give our clients access to just their own stuff. And the notifications are easy to setup and very granular.
Honestly I have very few problems with Auvik. Sometimes it's harder to view really large networks in an easy way. I would like better options for exporting the network map but I honestly might just not understand how to use the options I have now. I would like some more integrations but they are constantly working on that, and they have already announced IT Glue integration, so it's a very small issue.
Likelihood to recommend
In the past, we as an MSP would try to offer Managed Network but it was too costly for us to do so or we missed a lot of things due to time and human errors. Now with Auvik we can truly offer Managed Network services quickly and better than ever, We can actually sleep better at night because our customers have Auvik on their networks and we are really taking care of the network.
I like how easy it is to install, setup, and use. I had it running in about 20 minutes... I really love the searching capabilities they have you can find anything with a simple name or part of a name to help you navigate to any device or link quickly.
Has a lot of flexibility can get lost in the many different options, but once you get familiar with it is easy to use and take advantage of the advanced features.
Likelihood to recommend
monitoring of customer networks
- Easy to setup (the data collector service can run on any windows machine)
- Web based client (nothing to install; does not require java)
- Support is just a chat away (they answer pretty quickly)
- Nice people!
- NetFlow support (requires separate license, per device)
- Support for 2-factor authentication
- Multi-tenancy works well
- It backs up copies of router configs automatically
- The ability to compare 2 configs to see what changed is awesome
- They support the Meraki Cloud devices
- You can exclude IP ranges from scanning
- You can give customers read-only access to console
- NetFlow is locked down by public IP address; to send all NetFlow data from a single public IP you have to build a Linux VM that acts as a proxy for all NetFlow data
- NetFlow support for some devices (Cisco ASA) requires a Linux VM for each device (yes, that is a separate Linux VM for each ASA; not a problem if you only have one).
- the license for NetFlow on the Linux VMs is only good for six months and there is no alerting or auto-renewal (it will just stop collecting data and it may be awhile before anyone notices)
Likelihood to recommend
Auvik is a good product with a fantastic premise, when you start to realize the full capabilities you begin to understand how it could best be utilized. Working with Auvik feels like I'm working with Next Generation technology, that just isn't mature yet.
While the product is great, it still feels like it is in it's infancy, it does a fantastic job of hooking right into SNMP data that you set but there are some major downfalls that inhibit us from using it on a larger scale. The need for new features are identified quickly but implemented slowly.
We've been working with Auvik for around 6 months and they still have not added; 2FA administration capabilities (cannot remove my own users devices from their accounts), Vanity URLs for site logins, RBAC (Role Based Access Control) for users and groups (no groups available at all currently, lack of multiple sets of credentials (would like different privilege level SSH logins to my devices based on group membership etc).
In my eyes those features list above are must-haves before I would rank Auvik as an excellent tool, in a larger environment it's just too cumbersome to manage everything individually.
Negative aspects aside Auvik blows other utilities out of the water that I've utilized. The ability to SSH into a network device from anywhere over browser is extremely convenient but the true value in my eyes comes from the configuration backups and line differentials to see what has changed.
All that being said, I would still opt to include Auvik into any network I expect to manage, but so far the comments above are what keep me from pushing it everywhere, I would simply spend too much time managing the users and permissions.
Remote access to routers/switches/devices that do not have their own cloud management.
Integration with our Autotask, our PSA (Ticketing) system.
Dynamic network maps.
Layer 1 to Layer 3 visibility.
Some of the MIBs are not fully developed yet. As a relatively new product in the market there is some maturity to come as products are added and integrations and support deepen for existing products.
Auvik is vendor-neutral meaning it works with any business gear, having identified over 7,000 devices from more than 230 vendors.
Users can view an automatic list of all IP addresses that are being used by which devices by choosing a subnet from the dashboard using Auvik’s visual search.
Users can view at-a-glance details and information about any two connected devices by hovering over any wire displayed on the Auvik map, including operational status, MAC address, and negotiated speed for various connections on a network.
Users can better understand their network with up-to-the-minute performance and health statistics including traffic flow, bandwidth charts, and packet loss errors with Auvik’s quick and simple visual data graphs.
Auvik continuously monitors and polls managed networks in real-time, so everything from topology, config history and performance stats are always up-to-date.
Below are some frequently asked questions for Auvik.
Auvik offers the following pricing plans:
Starting from: $250/month
Pricing model: Subscription
Free Trial: Available
All plans include:
Discount available when prepaid for a year.
Pricing is per billable device, and device counts are aggregated across all clients. Volume discounts apply.
Auvik offers the following features:
Auvik has the following typical customers:
Large Enterprises, Mid Size Business
Auvik supports the following languages:
Auvik has the following pricing plans:
We do not have any information about what devices Auvik supports
Auvik integrates with the following applications:
Autotask, ConnectWise Manage, ConnectWise Manage, Freshdesk, Slack
Auvik offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials