ITIL-based incident, service and change management solution4/5 (1 review)
Enterprise Service Desk by Meritide is a cloud-based or on-premise help desk solution for businesses, organizations and administrations of all sizes. Built around the ITIL best practice framework, the software can be rapidly deployed and promises a codeless workflow automation that requires no developer-level administration. The subscription service pricing for Enterprise Service Desk, Help Desk and Change Management editions is tiered monthly and per user, although end user numbers are free and unlimited. Highly customizable, Enterprise Service Desk is designed to cater for ITIL processes spanning incident, problem, change and release management along with service request, asset and configuration, knowledge sharing plus service cataloguing.
Critical features for meeting these demands then include the serving of self-service portals, backed by intuitive role-based administrator dashboards. Queue, known issue and ticket management tools are assisted by automated routing, task linking and a choice of support communication channels. Gauge customer satisfaction with survey and feedback forms, social media integration, live chat or email, while escalations, notifications and alerts can all be setup to keep service stakeholders in the loop.
Friendly with awesome support. Cheaper product compared to the big boys like Remedy. Hope to work with them further in the future.
Likelihood to recommend
Below are some frequently asked questions for Enterprise Service Desk.
Enterprise Service Desk offers the following pricing plans:
Starting from: $30
Pricing model: Subscription
Free Trial: Available
Help Desk & Change Management editions < $30 per user, per month
Enterprise Service Desk < $70 per user, per month
(All based on 5-year software total cost of ownership model)
Enterprise Service Desk offers the following features:
Enterprise Service Desk has the following typical customers:
Mid Size Business, Public Administrations, Small Business
Enterprise Service Desk supports the following languages:
Enterprise Service Desk has the following pricing plans:
We do not have any information about what devices Enterprise Service Desk supports
Enterprise Service Desk integrates with the following applications:
Microsoft Dynamics CRM, PBX, SharePoint
Enterprise Service Desk offers the following support options:
Knowledge Base, Online Support, Phone Support